We ship all of our products via USPS or UPS mail. Our orders usually ship out the same business day.
We are not responsible for shipping delays with these shipping carriers.
For our International customers- We will go above and beyond to ensure that you package arrives in a timely manner. For Canada it can take up to 2 weeks to arrive.
Please note that we are not responsible for any customs or brokerage fees incurred on International shipping. We will however do our best to label the packages correctly in order to ensure they go through customs smoothly.
Products are shipped via UPS or USPS usually on the same business day for orders placed before 4 p.m. EST. Orders with items from several manufacturers might arrive in separate packages at different times according to the location of the product. UPS Ground and USPS Priority Mail averages 2-4 business days in the Southeast and the Midwest and up to 5 days to destinations on the West Coast.
We offer USPS Global Express Air or UPS International to most international destinations. This service generally takes 1 week. However, during busy periods and to some destinations, it may take up to 3 weeks.
Back-orders and Special Orders
If your item is not currently in stock in our US warehouse (Will be clearly marked as back order or out of stock) we will notify you with an estimated ship date within 48 hours.
We do our best to ensure your satisfaction with every purchase. Should you not be completely satisfied with your ONLINE OR PHONE purchase, we will gladly provide an exchange within 14 days from date of purchase, provided all items are unused and in the original wrapping.
Please note that this policy applies only to online & phone orders purchased directly from our website www.magicmassagetherapy.com or our direct sales department 1-800-980-8579, For returns on orders purchased else where such as at trade shows, malls, websites etc.. please contact the merchant directly as we have many independent distributors and each distributor has its own return policies.
A return number (RMA) is required for returns. Please contact us BEFORE shipping any items back to us. Items received without proper RMA will not be accepted at our warehouse and no refund will be issued for them. Please make sure to mark the RMA number on the outside of the package and include your packing slip, e-mail receipt, or contact information with the returned item. For exchanges please include a short note with the model and color of the item you would like in exchange. We will charge or credit any difference in price for the exchange to your account. Thank You!